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Customer Service

CREATING RELATIONSHIPS THAT MATTER

Effective customer service in any line of work comes from engaging with your customers in an authentic way. Building relationships is at the heart of engagement.

In this presentation you will learn effective engagement strategies for various types of customers.  We will cover how to:

  • Handle conflict
  • Improve communication
  • Use emotional intelligence to enhance relationships
  • Use your natural abilities and talents to serve customers

This is an engaging, fun presentation with practical ideas to take back and start using immediately.