altTag

Dealing With Difficult People

3 KEYS TO SUCCESS

We’ve all been there—an interaction with a co-worker, supervisor, or customer just isn’t going as smoothly as it could be.  Sometimes it’s a one-time conversation; other situations evolve into a pattern of dysfunctional behaviors and communication that seems next to impossible to break out of.

This practical, hands-on session addresses the dynamics that come into play when professional interactions are difficult.  Participants will walk away with tips and strategies for improving communication, reducing conflict, and building stronger, more effective relationships.